Returns & refunds
If your pup isn't doing zoomies over it, neither are we. Send it back within 7 days, no awkward questions.
7-day window
From the day it lands on your doorstep.
Full refunds
Back to your original payment method.
Returns & Refund Policy
At Chewed, we want you to be happy with your purchase. If there is an issue with your order, please contact us and we'll be happy to assist.
Returns
- Returns must be requested within 7 days of receiving your order.
- To be eligible for a return, the item must be:
- Unused and in its original condition
- In its original packaging
- Accompanied by proof of purchase
- For hygiene and safety reasons, items that have been used, opened, worn or damaged after delivery cannot be returned.
- Customers are responsible for return shipping costs unless the item received is incorrect, damaged or defective.
- Please contact us before returning any item. Returns sent without prior approval may not be accepted.
Refunds
- Once your return has been received and inspected, we will notify you of the outcome.
- If approved, your refund will be processed to your original payment method. Please allow a few business days for the refund to reflect, depending on your bank or payment provider.
- Original shipping or delivery fees are non-refundable unless the return is due to an error on our part or as otherwise required by applicable law.
Damaged, defective or incorrect items
If you receive an item that is damaged, defective or incorrect, please contact us as soon as possible after receiving your order and provide your order details and clear photos of the item. We will assess the issue and arrange an appropriate replacement, refund or other remedy where applicable.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the eligible item in accordance with this policy and place a new order.
Non-returnable items
- For hygiene and safety reasons, certain used or opened pet products may not be eligible for return unless they are defective.
- Sale or clearance items are final sale and cannot be returned unless defective or otherwise required by applicable law.
Contact us
To request a return or report an issue with your order, please contact our customer support team with your order number and details of your request.